"Our experience
shows that Clicktocall leads are 'hotter' than those generated by any
other means. It's a simple but ingenious solution that's proved a great
success."
Emma Cox, Mitsubishi Motors
Emma Cox, Mitsubishi Motors
"The efficiency savings are remarkable,
the customer experience is awesome and the associates are buzzing. Clicktocall
is the future of outbound calling!"
Dan Williams, Egg
Dan Williams, Egg
"I'd say Clicktocall
seriously increases the chances that someone will buy a car…"
Ian Govier, Mazda
Ian Govier, Mazda
"Since implementing
Clicktocall sales conversions have increased by more than 100%."
Matt Andrews, Norwich Union
Matt Andrews, Norwich Union
"Clicktocall provides
us with complete call statistics, helping us to understand response
rates, and call volumes."
Georgina Ross, RAC
Georgina Ross, RAC
"Clicktocall allows
us to deliver excellent customer service whether the customer has an
initial enquiry or wants to make an application. It adds the human touch
to our site."
Debbie Lowe, Alliance & Leicester
Debbie Lowe, Alliance & Leicester
"Clicktocall completes
our online presence and gives us a distinct competitive advantage."
Gary Harrington, Bank of Ireland
Gary Harrington, Bank of Ireland
The Technology
Features
ClicktoCall is a hosted solution using best-of-breed technologies. It's provided on a flexible, variable pricing model which guarantees low cost of ownership and the security of a fully managed and constantly updated service. You also have access, not just to technical support, but to valuable commercial advice about how the technology can be utilised to maximise your customer contact strategy and the financial returns it delivers.
ClicktoCall…
- Is a scalable solution that matches your business peaks and troughs, with capacity to grow as your business does
- Can be applied in any telephony environment, PSTN or VOIP
- Uses high quality digital lines for maximum call quality
- Has greater than 99.8% reliability, supported by a network of servers
- Is quick to deploy and configured to your business needs from the outset
- Can be re-configured easily by your own staff as your changing needs dictate
- Can handle any number of concurrent calls, limited only by your agents' availability
- Uses the callback request form to gather customer intelligence that's fed back to you daily or is accessible in real time - you choose
- Can capture details of the visitor's web session, so that you can analyse the effectiveness of your web site
