"Clicktocall allows
us to deliver excellent customer service whether the customer has an
initial enquiry or wants to make an application. It adds the human touch
to our site."
Debbie Lowe, Alliance & Leicester
Debbie Lowe, Alliance & Leicester
"The efficiency savings are remarkable,
the customer experience is awesome and the associates are buzzing. Clicktocall
is the future of outbound calling!"
Dan Williams, Egg
Dan Williams, Egg
"Our experience
shows that Clicktocall leads are 'hotter' than those generated by any
other means. It's a simple but ingenious solution that's proved a great
success."
Emma Cox, Mitsubishi Motors
Emma Cox, Mitsubishi Motors
"I'd say Clicktocall
seriously increases the chances that someone will buy a car…"
Ian Govier, Mazda
Ian Govier, Mazda
"Since implementing
Clicktocall sales conversions have increased by more than 100%."
Matt Andrews, Norwich Union
Matt Andrews, Norwich Union
"Clicktocall provides
us with complete call statistics, helping us to understand response
rates, and call volumes."
Georgina Ross, RAC
Georgina Ross, RAC
"Clicktocall completes
our online presence and gives us a distinct competitive advantage."
Gary Harrington, Bank of Ireland
Gary Harrington, Bank of Ireland
The Benefits
Boost customer retention
Customers stay with companies who care. ClicktoCall shows your commitment.
ClicktoCall…
- Presents the human face behind your web site, making you accessible, welcoming and proactive
- Lets customers contact you on their terms, at their convenience and without delay
- Provides informed service by agents pre-prepared with caller information before the call is connected - and you can route the call to the most appropriate agent too
- Provides the 'joined up' service customers demand, with seamless interaction between two key contact channels
65% of consumers say they're more likely to stay with a company that provides
good customer service, even if they can get a better financial deal somewhere
else*. And immediate access to a well informed agent that can resolve their
query fast is the service quality they value most. ClicktoCall
is the most positive demonstration of customer responsiveness imaginable.
It's like asking a friend to 'call in any time'.
*Henley Centre.
